1. What payment methods do you accept?

We accept various payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Satispay, check and cash on delivery upon delivery with an additional cost of 2 euros.

2. Is it safe to use my credit card on your site?

Yes, all credit or debit card transactions are protected by advanced encryption technologies that ensure the safety of your personal and banking data.

3. How does payment via PayPal work?

If you choose PayPal as your payment method, you will be redirected to the PayPal site to log in to your account and confirm the payment.

4. What is Satispay and how can I use it?

Satispay is a payment method that allows you to pay via smartphone. To use it, you must have a Satispay account and select this option at checkout.

5. What does the "Pay in 3" option with PayPal include?

This option allows you to spread the payment into 3 interest-free monthly installments, available for orders of a certain amount. Choose PayPal and select the "Pay in 3" option at checkout.

6. What are the shipping costs?

The standard cost for shipping is €5, but we offer free shipping for special purchases, such as the purchase of two glasses.

7. When will my order be shipped?

Packages are generally shipped within 24/48 hours of receiving payment, depending on the destination address.

8. How can I make a return?

You have the right to withdraw from the purchase contract within 14 days of receiving the product. To do so, you must inform us via an explicit statement and send the product back within 14 days of the notification.

9. Who covers the shipping costs for returns?

The direct costs of returning the product are your responsibility.

10. How long will the refund take after a return?

Once we have received the return and verified the integrity of the product, we will proceed with the refund via the original payment method. Refund display times may vary depending on the payment method used.

11. How can I contact customer service?

You can contact our customer service via email at customercare@ioi.it or via Whatsapp for any questions or concerns regarding payment methods or other aspects of our service.